Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
1. How long does delivery take?
Orders within Pakistan are usually delivered within 3–7 business days, depending on your location.
2. Do you offer Cash on Delivery (COD)?
Yes. We offer Cash on Delivery (COD) across most cities in Pakistan.
3. How can I track my order?
Once your order is shipped, you will receive tracking details via email or SMS (where available).
4. What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused, in its original condition, and with original packaging.
5. Can I cancel my order?
Orders can be cancelled before they are dispatched. Once shipped, cancellation may not be possible.
6. Are your products original and high quality?
Yes. We carefully select quality products to ensure a reliable shopping experience for our customers.
7. How can I contact customer support?
You can reach our support team via email at supportzenvorax@gmail.com. We aim to respond within 24 business hours.
8. What payment methods do you accept?
We currently accept Cash on Delivery (COD). Additional payment options may be introduced in the future.